Policies

All services subject to the following policies.

Terms and Conditions
All customers are asked to provide a high estimate for each item at the time of booking. This is the number of items that we will guarantee to be available. It is the responsibility of the customer to ensure the fit of chair covers and table linens. Glassware sizes are an approximation and may vary slightly.

We require a non-refundable deposit in the amount equal to 50% of the estimated rental cost. No items will be held for you until your deposit has been received. We currently accept cash or check for payment. We do accept credits cards, but there will be a 3.75% credit card fee applied to any credit card payment. Your final count will be due two weeks prior to your event date. Failure to provide your final count by the due date will result in invoicing of the full count on your original estimate. Any changes made to an order within 10 days of the event may be subject to a rush fee. The balance is due upon receipt of your final invoice, and your final payment must be received prior to picking up or having your items delivered. Failure to submit your final payment prior to your event will result in a forfeiture of all services. All monies paid are non-refundable. You should wait until receipt of final invoice to send in final payments. Overpayments will not be refunded. Returned checks will be subject to a $30 returned check fee. A mileage fee will apply for any travel greater than 20 miles from our office. Mileage charge will be per mile and will follow the current IRS rate for mileage. Any late payments may be subject to a late fee.

All items rented will be available for pick-up at least 24 hours in advance of your event. Based on availability, you may be able to make arrangements to have items available sooner, if necessary. All items are due back between 10 am and 4pm on the first weekday following your event. If the first weekday following your event is a federal holiday, then clients may return items the second weekday following their event. Extensions will not be granted. Failure to return items on time will result in a late charge of $50.00 per day.

All linens including chair covers, sashes, tablecloths and napkins must be returned in the bins/bags provided to you, with loose food particles and debris removed from them. All other items, including vases, charger plates and any other items rented must be returned free of food and other debris. Failure to return items in the manner specified will result in a cleaning fee of $50.00.

Deckci Décor reserves the right to charge you any necessary replacement costs if any items are damaged or missing upon return. This does not apply to food spills that can be washed from linens, but does apply to permanent stains, burns, holes, tears, broken glass, wax, mildew, and any other damage that would require the items’ replacement. You agree to take reasonable care to prevent mold and mildew from forming on linens by allowing linens to dry prior to putting in to containers. Additionally, you will take reasonable care to prevent wax from spilling on to linens. Wax generally comes out while washing linens, however if the wax leaves a stain or requires additional cleaning you will be responsible for additional cleaning or replacement charges.

The replacement cost will be equal to eight (8) times the current rental price listed, with the exception of table linens, which are replaced at a cost equal to five (5) times the current rental price. All bins, lids, and carriers must be returned. Failure to return bins and carriers will result in a replacement fee. If you are required to replace a damaged item, we will hold the item for one (1) month following your event date and provide the opportunity for you to view the item within that time frame. All damaged items will be discarded after the one (1) month period has passed.